Currency

Empty

Total: £0.00

Janelle Design England

Handmade soft furnishings to dress your home

Returns & Shipping

Returns Policy

We trust that you will be delighted with your purchase, however if for any reason you wish to return any items, please email us with details of the items you wish to return within 30 days of receipt.

The goods being returned must be in perfect resaleable condition. On receipt of the goods a refund will be issued less carriage costs. Unless the goods are faulty or have been sent in error, you are responsible for ensuring that the goods are returned to us in a resaleable condition.

We are unable to accept responsibility for goods lost in transit; therefore we recommend that you obtain insurance as proof of posting is not proof of receipt. If you need to return an item, simply login to your account, view the order using the "Order History" link under the My Account menu and click the Return Item(s) button.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We ship world wide, see below for pricing.

When you place an order, the cost of shipping will be calculated at check out (prior to payment) based on value of your order, the destination country and address.

We endeavour to dispatch all orders within 2 working days and depending on the value of the order a signature may be required on delivery.

  • UK: £1.25 plus £0.75 per each additional item
  • EU: £3.55 plus £2.00 per each additional item
  • ROW: £5 plus £2.00 per each additional item

share